PRIVACY POLICY
This section of the Privacy Policy provides definitions for specific terms used throughout the document.
The term “APPs” refers to the Australian Privacy Principles outlined in the Privacy Act 1988 (Cth).
“DCH” refers to Destiny Custom Homes, the trading name of Destiny Custom Homes Pty Ltd.
“We,” “us,” and “our” refer to Destiny Custom Homes Pty Ltd.
The “Website” refers to the website with the URL www.dchnsw.com.au.
“Personal Information” is defined in paragraph 3 of the Privacy Policy and includes Sensitive Information.
“Sensitive Information” refers to Personal Information related to an individual’s health, religion, racial or ethnic origin, or other specific aspects of an individual.
Finally, the “Spam Act” refers to the Spam Act 2003 (Cth), a law that regulates the sending of commercial electronic messages.
The purpose of these definitions is to provide clarity and ensure that the reader understands the terms used throughout the Privacy Policy.
Destiny Custom Homes Pty Ltd is a private limited company registered under the corporation act in NSW Australia. DCH may need to collect and use Personal Information about its clients and is committed to protecting their privacy and complying with applicable privacy laws.
The purpose of this Privacy Policy is to inform clients how the company will process their Personal Information and the measures it has put in place to ensure its protection.
By using the Website, receiving services from the company, or contracting with them, clients consent to the collection, use, disclosure, and transfer of their Personal Information as outlined in this Privacy Policy. This statement emphasizes the importance of client consent in the company’s data processing practices.
Destiny Custom Homes is bound by the Privacy Act and other relevant privacy laws in Australia. The policy outlines the principles by which the company collects, stores, uses and discloses Personal Information, as well as clients’ rights concerning their data.
Clients are advised to read the Privacy Policy carefully and contact the company with any queries they may have. By using the Website or engaging with Destiny Custom Homes, clients confirm that they have read and agree to be bound by the Privacy Policy.
DCH respects the rights and privacy of all individuals and is committed to complying with the Privacy Act 1988 (Cth) (the “Privacy Act”) and the Australian Privacy Principles (the “APPs”) and protecting the personal information DCH holds.
Personal Information is any information or opinion about an identified or reasonably identifiable individual, whether it is true or not, and whether it is recorded or not. It also explains that Sensitive Information includes specific categories of Personal Information, such as health information, religious beliefs, or criminal history.
The Privacy Policy clarifies that the term “Personal Information” will refer to both Personal Information and Sensitive Information in the document, but that DCH will not collect Sensitive Information unless it is required by law or the individual consents to its collection. This statement indicates the company’s commitment to protecting sensitive data and obtaining consent before collecting such information.
DCH collects Personal Information as defined by the Privacy Act, which includes any information or opinion about an identified individual, or a reasonably identifiable individual, whether the information is true or not and whether it is recorded in a material form or not. This may include your name, address, contact details, and any other information that can be used to identify you.
Subject to applicable law, we may collect your Personal Information in a variety of ways, which include:
- Person to person.
- From any contract, you enter into with Destiny Custom Homes.
- On forms completed by you and submitted to DCH.
- Web-based enquiries you submitted to DCH.
- Referred to Destiny Custom Homes via paid or unpaid referral or agents.
- Your use of the Website (including browsing).
- From any correspondence, you post to DCH.
- Over the telephone or Via facsimile, email or other electronic communication you transmit to Destiny Custom Homes.
- Financial Details: Collecting financial details is necessary for DCH to facilitate payment transactions for services rendered to our customers. Examples of financial details that we may collect from you include your bank account details or credit card information. We will take reasonable steps to ensure that your financial information is stored securely and used only for the purposes for which it was collected. We will also ensure that any third-party providers used to process financial information are compliant with relevant privacy laws.
- Unsolicited Personal Information you send us: Under the Privacy Act, DCH is required to take reasonable steps to destroy or de-identify any unsolicited personal information it receives, unless it is necessary for one or more of its functions or activities, or it is permitted by an exception under the Privacy Act. In the case of unsolicited personal correspondence, DCH may retain and use the information if it is necessary for its business purposes or required by law. However, where possible, DCH will seek your consent to use the information for a specific purpose.
- Sensitive Information: It is important to note that the collection of sensitive information, including information about an individual’s ethnicity or racial origin, is subject to additional legal requirements and restrictions under the Privacy Act. DCH will only collect sensitive information where it is necessary for the purpose for which it was collected, and with the individual’s consent or where otherwise permitted by law. DCH will also take appropriate measures to ensure that sensitive information is kept secure and confidential.
- In some cases, it may be necessary for us to collect your Personal Information in order to provide the services you have requested. For example, if you request a quote for a custom home design, we may need to collect your contact information, such as your name and email address, in order to provide the quote and communicate with you about the project. If you choose not to provide this information, we may not be able to provide the services you have requested.
It is correct that DCH may collect information through your use of the Website, including click stream data, which refers to the dates and times you access the Website, the domains from where you visited the Website, your activity on the Website and internet protocol addresses. The purpose of collecting this information is to analyse trends and statistics to improve the Website.
DCH may use cookies to collect click stream data, which is a text file sent by the Website to your browser and stored on your computer to identify your computer. If you disable cookies, some parts of the Website may not function properly or at all. DCH may also use web beacons, which are clear-pixel images that generate a notice of your visit to be sent to DCH.
If you choose not to provide the Personal Information that DCH requests from you, or you request to provide such information anonymously, DCH may not be able to provide the information or the services you requested.
Where the Website usage information is de-identified data, the APPs do not apply.
DCH will only use the personal information it collects for the purposes for which it was collected or for purposes that are related and reasonably expected by the individual, or for purposes to which the individual has consented. This is in accordance with the Australian Privacy Principles under the Privacy Act.
More specifically, your personal information may be used for the following purposes:
- to maintain appropriate business records.
- to research, develop, improve and use within our products and services and by its outsourced service providers to provide and improve their services.
- to respond to an enquiry or provide our services, products or assistance that you request from us.
- to pre-populate / customise/provide shortcuts on our websites.
- to generate statistics about DCH.
- for feedback, reviews and ratings.
- to promote and market special offers and other services to you (if you do not want to receive these, please let us know by contacting our Privacy Officer or using the unsubscribe facility in a direct marketing communication sent to you).
- for purposes connected with the operation of any related or associated companies.
- for staff training and quality assurance.to aggregate personal information with our third-party partners to personalise the advertising you receive from us and them and to contact winners of trade promotions run by DCH.
We also use cookies for marketing purposes. If you leave the Website to visit another website or perform a relevant keyword search, you may be served our ad.
You can remove any remarketing cookies by deleting your Internet browsing history and clearing your cookies. This can be done through your Internet browser’s tools/settings function.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the Website.
You can opt out of any Google cookies by visiting Google’s Ad Settings. Alternatively,
You can opt out of a third-party vendor’s use of cookies by visiting the Network Advertising Initiative opt-out page. Overall, cookies help us to provide you with a better experience, by enabling us to monitor which pages or assets you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
DCH may disclose personal information to individuals and organisations other than DCH. The organisations to which we may disclose personal information include:
- any related and/or associated companies and their staff;
- individuals and organisations if you submit an enquiry or seek or acquire certain services through DCH – depending on your enquiry or the services being sought or acquired, these may include:
- original equipment manufacturers;
- operators of third-party websites, co-branded websites and other third parties;
- financial service providers;
- insurance service providers;
- payment services providers;
- outsourced service providers who assist any of the above persons to provide services;
- outsourced service providers who assist DCH to provide its services including:
- entities to whom you request we send your information;
- resellers of DCH’s services or products;
- to assist government or regulatory authorities or police; and as we are required by law, for example, under a subpoena or by unclaimed money legislation.
- If you do not want DCH to disclose your personal information to these individuals and organisations, you should not submit an enquiry or acquire those services.
When DCH discloses your personal information to a third party, it is important to note that your information will be handled by that third party according to their own privacy policy, which may be different from DCH’s privacy policy.
DCH will also take reasonable steps to ensure that any data service providers to whom they disclose personal information comply with the Privacy Act and the APPs. This means that DCH will only disclose personal information to service providers who have adequate privacy and security measures in place to protect the information.
If you choose not to provide the personal information requested by DCH, it may not be able to provide you with certain services, such as quoting or constructing your home, or the Website functionality may be limited. In some cases, DCH may not be able to fulfil its obligations to you or may be prevented from providing you with the requested products or services.
We will typically store electronic records of your Personal Information using cloud technology or by other electronic means. We do not store any Personal Information outside of Australia but may send Personal Information to third parties located outside of Australia as further detailed in this section.
We may transfer your Personal Information to our service providers located in countries outside of Australia including Thailand and China. You consent to your Personal Information being disclosed outside of Australia, including in these locations.
While DCH has privacy rules in place to protect your Personal Information, the overseas recipient may not be subject to privacy obligations or any principles similar to the Privacy Act or the APPs. We cannot always control how these overseas recipients handle the Personal Information that we disclose to them.
If you have any concerns regarding the transfer of your Personal Information overseas, or if at any time you wish to withdraw your consent, you should contact our Privacy Officer. However, if you withdraw your consent, we may be unable to fulfil one of the above purposes for which we collect Personal Information.
DCH takes all reasonable steps to ensure that the Personal Information we hold is accurate, complete and up-to-date. We also take reasonable steps to protect your Personal Information from misuse, interference, loss, unauthorised access, modification or disclosure.
We implement a range of physical, electronic and managerial measures to ensure that your Personal Information is protected from unauthorised access or disclosure, including restricting access to personal information to those who need access to it for a legitimate purpose, such as providing services to you or performing our legal obligations.
We regularly review and update our security measures to ensure that they remain effective and appropriate.
If we no longer require your Personal Information for a particular purpose and are not required to retain it by law, we will take reasonable steps to destroy or de-identify it in a secure manner.
DCH takes reasonable steps to ensure that the Personal Information it collects, uses and discloses is accurate, complete and up-to-date. DCH relies on you to advise us of any changes to your Personal Information. You can do this by contacting us directly.
If DCH is satisfied that the Personal Information is inaccurate, incomplete or out-of-date, we will take reasonable steps to correct the information within a reasonable period of time. Where necessary and appropriate, DCH will also advise other parties to whom we have disclosed the information, of any corrections made.
DCH takes reasonable steps to ensure that your personal information is protected from misuse, interference, loss, unauthorised access, modification or disclosure. We use a variety of physical and electronic security measures to protect the security of your personal information, including restricted access to our offices, secure storage facilities, firewalls, password-protected servers and encryption of sensitive data.
We also require our third-party service providers to implement appropriate security measures to protect any personal information that they may access or handle on our behalf.
However, it is important to note that no method of transmission or storage of information over the internet is completely secure, and DCH cannot guarantee the absolute security of your personal information. We will promptly notify you if we become aware of any security breach that may have compromised your personal information, in accordance with our obligations under the Notifiable Data Breaches scheme.
A data breach occurs when there is unauthorized access to or disclosure of personal information. DCH takes the protection of your personal information seriously and has measures in place to prevent data breaches. However, if a data breach does occur, DCH will comply with its obligations under the Notifiable Data Breaches scheme.
Under this scheme, if a data breach occurs and it is likely to result in serious harm to you or other affected individuals, DCH will notify the Office of the Australian Information Commissioner (OAIC) and affected individuals as soon as practicable after becoming aware of the breach.
DCH will take all reasonable steps to contain the breach and assess the risks associated with the breach. We will also take steps to prevent similar breaches from occurring in the future. If you have reason to believe that your personal information has been compromised or there has been unauthorized access to your personal information, please contact DCH immediately.
DCH may update this Privacy Policy at any time, and the updated version will be posted on the Website. If the updates involve material changes to how DCH collects, uses, or shares your Personal Information, DCH may notify you by email or mail. In most cases, if the updates are minor, your consent will not be required. However, if the updates affect a part of the policy that requires your explicit consent, DCH will inform you and obtain your consent before implementing the changes. By continuing to use the Website after any changes to this Privacy Policy, you agree to be bound by the updated terms.
DCH values your right to access and correct your personal information. You have the right to request access to your personal information held by DCH at any time.
DCH will provide you with access unless an exception applies under applicable privacy law. If an exception applies, DCH will advise you in writing of the reason for the refusal and how you may complain about the refusal.
If you notice any inaccuracies in your personal information or need to make a change or verify such information, you may contact DCH with a request to access your personal information, providing sufficient information to verify your identity. If your personal information has been previously disclosed to a third party, DCH will notify the relevant third parties of the correction.
If there is a reason for DCH not to provide you with any of your personal information, DCH will provide you with a written notice of the refusal, setting out the reasons (except to the extent it would be unreasonable or unlawful to do so), and advise you of the mechanisms available to complain about the refusal.
DCH reserves the right to charge an administrative fee to cover its reasonable costs for providing access to your personal information, subject to applicable law. DCH will endeavour to respond within a reasonable period, which is expected to be no more than 30 days.
If DCH does not agree that your personal information is inaccurate, at your request, DCH will attach a note stating that you disagree with the relevant material.
Finally, you may inform DCH if you withdraw any consents that you have previously provided to them.
If you have any concerns or complaints regarding DCH’s handling of your Personal Information, you can contact their Privacy Officer who will aim to resolve the issue and respond to your complaint in a reasonable time frame. If you are not satisfied with their response, you may also make a complaint to the Office of the Australian Information Commissioner (OAIC).
- by telephoning us
- by writing to – Director of Complaints, Office of the Australian Information Commissioner, GPO Box 5218, SYDNEY NSW 2001; by visiting www.oaic.gov.au.
If you have any questions or concerns about this Privacy Policy or how DCH handles your Personal Information, please contact our Privacy Officer:
Email: [email protected]
Phone: +61 0406 638 206
Mail: DCH Privacy Officer, 12 Wirraga Street Bungarribe NSW 2767, Australia
We will respond to your inquiry as soon as reasonably possible.
ABOUT OUR PRIVACY POLICY
This section explains how to read this Privacy Policy and describes its purpose.
Defining specific terms
“APPs” refer to the Australian Privacy Principles in the Privacy Act 1988 (Cth) (“Privacy Act”).
“DCH” means trading as Destiny Custom Homes.
“we”, “us” and “our” refer to Destiny Custom Homes Pty Ltd.
“Website” means www.dchnsw.com.au
“Personal Information” has the meaning given in paragraph 3 of this Privacy Policy and includes Sensitive Information.
“Sensitive Information” is Personal Information relating to certain aspects of an individual including, without limitation, that individual’s health, religion, and racial or ethnic origin.
“Spam Act” means the Spam Act 2003 (Cth).
WHO WE ARE
Destiny Custom Homes Pty Ltd is a private limited company registered under the corporation act within NSW Australia. With our normal operations our business we may need to gather, collect and use Personal Information about you. We are committed to protecting your privacy and processing your Personal Information in compliance with all applicable privacy laws.
The purpose of this privacy policy (Privacy Policy) is to inform you of how we will process your Personal Information and the measures and processes we have put in place to ensure its adequate protection.
In using the Website, receiving our services and/or contracting with us, you consent to the collection, use, disclosure and transfer of your Personal Information as set out in this Privacy Policy.
PURPOSE OF OUR POLICY
Destiny Custom Homes is bound by the Privacy Act, including the APPs incorporated in the Privacy Act and any other relevant privacy laws which may apply from time to time.
Our Privacy Policy lays down the principles by which we collect, store, use and disclose any Personal Information you provide to us or we collect from other sources, notifies you of all relevant matters required under the Privacy Act and explains your rights with the respect to how DCH deals with your information. Please read this Privacy Policy carefully and contact us with any queries.
This privacy policy describes how DCH collects and uses your personal information. This is the privacy policy that applies between you and DCH. Please read this privacy policy carefully, because by using the Site: you are confirming that you have not only read this privacy policy but that you agree to be bound by it when using the Site, and you agree that this privacy policy applies to the submission and processing of any queries from the Site or any of your other dealings with DCH.
DCH respects the rights and privacy of all individuals and is committed to complying with the Privacy Act 1988 (Cth) (the “Privacy Act”) and the Australian Privacy Principles (the “APPs”) and protecting the personal information DCH holds.
WHAT IS PERSONAL INFORMATION?
Personal information is defined as information or an opinion about an identified individual, or an individual who is reasonably identifiable whether the information or opinion is true or not and whether the information or opinion is recorded in a material form or not.
Sensitive information encompasses information including health information and information about a person’s race, ethnicity, political opinion, religious and philosophical belief, sexual preferences, membership to a political association, professional or trade association or trade union and criminal history.
In this privacy policy, we will refer to personal information and sensitive information collectively as personal information however DCH will not collect sensitive information about you unless you consent or unless it is required to do so by law.
COLLECTING PERSONAL INFORMATION
DCH collects Personal Information as defined by the Privacy Act. Personal Information means information or an opinion about an identified individual, or a reasonably identifiable individual, whether the information is true or not and whether the information or opinion is recorded in a material form or not. An example of Personal Information is your name and address.
Subject to applicable law, we may collect your Personal Information in a variety of ways, which include:
- Person to person.
- From any contract, you enter into with Destiny Custom Homes.
- On forms completed by you and submitted to DCH.
- Web-based enquiries you submitted to DCH.
- Referred to Destiny Custom Homes via paid or unpaid referral or agents.
- Your use of the Website (including browsing).
- From any correspondence, you post to DCH.
- Over the telephone or Via facsimile, email or other electronic communication you transmit to Destiny Custom Homes.
- Financial Details: We may collect information about your bank account details and other information that allows us to transact with you.
- Unsolicited Personal Information you send us: We may collect any personal correspondence that you send us, or that is sent to us by others about your activities. We will destroy or de-identify any unsolicited Personal Information we receive unless we are otherwise entitled to collect the information under the Privacy Act.
- Sensitive Information: We may collect Sensitive Information from time to time such as, without limitation, information relating to your ethnicity or racial origin.
- If we do not collect your Personal Information, our ability to provide quality and efficient services, or any services at all, may be compromised. The specific consequence of us not collecting your Personal Information depends on the context of the collection and the purpose for which the information was collected.
WEBSITE USAGE INFORMATION:
DCH may also collect information through your use of the Website, including the dates and times you access the Website, the domains from where you visited the Website, your activity on the Website and internet protocol addresses. This information is referred to as “DCH may use click stream data to analyse trends and statistics to improve the Website”. DCH may collect the click stream data through the use of cookies. A “cookie” is a text file sent by the Website to your browser and stored on your computer. It identifies your computer. You may set your browser to not accept cookies, but some parts of the Website may not function properly or at all if cookies are disabled. We also use cookies for remarketing to advertise online.
Some pages and emails created by the Website may also contact a “web beacon.” This is a clear-pixel image that generates a notice of your visit to be sent to DCH. A web beacon usually works in conjunction with a cookie. If you disable cookies a web beacon will be able to generate an anonymous notice of your visit, but such notice cannot be associated with information normally contained in the cookies. If the Personal Information DCH requests from you are not provided, or you request to provide such information anonymously, DCH may not be able to provide the information or the services you requested.
Where the Website usage information is de-identified data, the APPs do not apply.
HOW IS PERSONAL INFORMATION USED?
DCH will use the personal information it collects for the purpose for which you provided it, the purposes disclosed in this privacy policy, any related secondary purposes which you would reasonably expect and for any other purpose you have consented to.
More specifically, your personal information may be used for the following purposes:
- to maintain appropriate business records.
- to research, develop, improve and use within our products and services and by its outsourced service providers to provide and improve their services.
- to respond to an enquiry or provide our services, products or assistance that you request from us.
- to pre-populate / customise/provide shortcuts on our websites.
- to generate statistics about DCH.
- for feedback, reviews and ratings.
- to promote and market special offers and other services to you (if you do not want to receive these, please let us know by contacting our Privacy Officer or using the unsubscribe facility in a direct marketing communication sent to you).
- for purposes connected with the operation of any related or associated companies.
- for staff training and quality assurance.
- to aggregate personal information with our third-party partners to personalise the advertising you receive from us and them and to contact winners of trade promotions run by DCH.
DIRECT MARKETING:
When you agree to be contacted, you give consent that DCH may use your personal information to provide you with updated information about our range of products and services or for assessing our service levels with you. This could be by mail, email, SMS, social media, telephone or the like.
You have the right to request that we do not provide you with such material or information, and should you not wish to receive it, simply contact our office and advise us accordingly or simply check the unsubscribe box included in all our electronic correspondence.
We will then remove you from our contact list promptly. DCH does not and will not disclose your personal information to any unrelated party
We do not sell personal information to other parties. The only circumstances in which external organisations may be given access to our customer’s personal information is when our contractors and service providers are helping in the operation of our business or providing customer service. In such cases, we require these organisations to agree to our Privacy Policy.
We may use and disclose your Personal Information (other than Sensitive Information) to provide you with direct marketing material such as, without limitation, information about offers, products and services offered by us if:
you have consented to receive direct marketing materials;
or
you would reasonably expect us to use your Personal Information for this purpose;
or
we believe you may be interested in the material but it is impractical for us to obtain your consent.
We will ensure that our direct marketing material incorporates an option for you to elect to receive no further such communications.
Please note that even if you have requested not to receive further direct marketing communications, we may nevertheless continue to provide you with information about changes to our terms and conditions for the supply of goods or services and other factual information as permitted under the Privacy Act and Spam Act.
REMARKETING
We also use cookies for marketing purposes. If you leave the Website to visit another website or perform a relevant keyword search, you may be served our ad.
You can remove any remarketing cookies by deleting your Internet browsing history and clearing your cookies. This can be done through your Internet browser’s tools/settings function.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the Website.
You can opt out of any Google cookies by visiting Google’s Ad Settings. Alternatively,
You can opt out of a third-party vendor’s use of cookies by visiting the Network Advertising Initiative opt-out page. Overall, cookies help us to provide you with a better experience, by enabling us to monitor which pages or assets you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
MAY PERSONAL INFORMATION DISCLOSE TO THIRD-PARTY?
DCH may disclose personal information to individuals and organisations other than DCH. The organisations to which we may disclose personal information include:
- any related and/or associated companies and their staff;
- individuals and organisations if you submit an enquiry or seek or acquire certain services through DCH – depending on your enquiry or the services being sought or acquired, these may include:
- original equipment manufacturers;
- operators of third-party websites, co-branded websites and other third parties;
- financial service providers;
- insurance service providers;
- payment services providers;
- outsourced service providers who assist any of the above persons to provide services;
- outsourced service providers who assist DCH to provide its services including:
- entities to whom you request we send your information;
- resellers of DCH’s services or products;
- to assist government or regulatory authorities or police; and as we are required by law, for example, under a subpoena or by unclaimed money legislation.
- If you do not want DCH to disclose your personal information to these individuals and organisations, you should not submit an enquiry or acquire those services.
Where DCH provides information to a third party at your request (for example where you submit an enquiry), you acknowledge that your information will be handled by that third party by its privacy policy and not by this privacy policy.
Where DCH discloses your personal information to a data service provider, DCH will take all reasonable steps to ensure those data service providers comply at all times with the Privacy Act and the APPs.
THE CONSEQUENCES OF NOT PROVIDING US WITH PERSONAL INFORMATION
If you choose to not provide us with Personal Information our ability to perform some essential business functions, such as providing the Website functionality and quoting and constructing your home, might be compromised.
Not providing us with Personal Information could mean we are unable to fulfil one of the above purposes for which we collect Personal Information.
STORAGE OF DATA AND OVERSEAS DISCLOSURE
We will typically store electronic records of your Personal Information using cloud technology or by other electronic means. We do not store any Personal Information outside of Australia but may send Personal Information to third parties located outside of Australia as further detailed in this section.
We may transfer your Personal Information to our service providers located in countries outside of Australia including Thailand and China. You consent to your Personal Information being disclosed outside of Australia, including in these locations.
While DCH has privacy rules in place to protect your Personal Information, the overseas recipient may not be subject to privacy obligations or any principles similar to the Privacy Act or the APPs. We cannot always control how these overseas recipients handle the Personal Information that we disclose to them.
If you have any concerns regarding the transfer of your Personal Information overseas, or if at any time you wish to withdraw your consent, you should contact our Privacy Officer. However, if you withdraw your consent, we may be unable to fulfil one of the above purposes for which we collect Personal Information.
MAINTAINING THE INTEGRITY, CURRENCY AND SAFETY OF YOUR PRIVACY INFORMATION
This section explains how DCH holds your Personal Information, how you can access your Personal Information, update your Personal Information, complain about an alleged breach of the APPs or make any related enquiry.
MAINTAIN THE CURRENCY OF YOUR INFORMATION
DCH relies on accurate and reliable information to deliver quality and effective services. If we are satisfied that any of the information we have about you is inaccurate, out-of-date, irrelevant, incomplete or misleading, or you request we correct any information, we will take steps as are reasonable in the circumstance to ensure the information held by us is accurate, up-to-date, complete, relevant and not misleading.
Should we refuse to correct the information, we will explain the reasons for the refusal.
If we disclose your private information that is later corrected, we will, or else you may ask us to, notify the entity that received the incorrect information about that correction.
Safety of your information
DCH takes reasonable steps to protect the Personal Information DCH collects from you against accidental or intentional manipulation, loss, destruction or against access by unauthorised persons, misuse, interference, loss, unauthorised access, modification or disclosure.
By using the Website, however, you acknowledge and accept the risk that the Website may contain hyperlinks to websites owned, operated and/or maintained by independent third parties. DCH has no control over the privacy practices or the content of any such websites linked to the Website, we can only inform individuals of the types of organisations to who we disclose Personal Information.
DATA BREACHES
DCH does not adopt or use any identifiers of any Australian government body or agency assigned to any individual as its identifier.
DCH will comply with its obligations under the Notifiable Data Breaches scheme in respect of notifiable data breaches. To the extent we are required to notify you of a data breach, we will take all reasonable steps to make you aware of a such data breach.
UPDATES TO THIS PRIVACY POLICY
DCH reserves the right to amend this Privacy Policy at any time and such amendments will be posted to the Website. DCH may, at its discretion, communicate amendments to this Privacy Policy to you by email or mail. In most circumstances, basic amendments to this Privacy Policy will not require your consent. However, if the amendments alter part of this Privacy Policy that renders DCH obliged to obtain your consent, we will notify you of the amendments and communicate that your acceptance of our email indicates implied consent unless you communicate to us that you do not consent to the amendments.
Accessing and correcting your Personal Information
You are entitled at any time to request access to your Personal Information held by us. DCH will provide you with access to your Personal Information unless an exception to the right to access applies under applicable privacy law. If an exception applies, DCH will advise you in writing of the reason for the refusal and outline how you may complain about the refusal.
While DCH takes all reasonable steps to ensure your Personal Information is accurate, up-to-date and complete, DCH relies upon the accuracy, completeness and currency of the Personal Information you supply to us. Accordingly, if you identify any inaccuracy in your Personal Information, or you need to make a change or wish to verify such information, please contact DCH with a request to access your Personal Information with sufficient information to enable DCH to verify your identity. If this Personal Information has been previously disclosed to a third party, DCH will notify the relevant third parties of the correction.
If there is a reason under the Privacy Act for us not to provide a person with any of your Personal Information (including where we are not obligated to comply with such request), we will give you a written notice of our refusal setting out the reasons for the such refusal (except to the extent it would be unreasonable or unlawful to do so), and advise you of the mechanisms available to you to complain about the refusal.
Subject to applicable law, DCH reserves the right to charge an administrative fee to cover its reasonable costs for providing access to your personal information. We will endeavour to respond within a reasonable period after the request is made, it is anticipated that this is no more than 30 days.
If DCH does not agree that your Personal Information is inaccurate, we will, at your request, attach a note stating that you disagree with the relevant material.
You may also inform us if you withdraw any consents that you have previously provided to us.
LODGING A COMPLAINT
If you wish to complain about a potential breach of this Privacy Policy or any rights you may have under applicable law, please contact our Privacy Officer who will make good faith efforts to rectify the issue and respond within a reasonable period after the complaint is made. You are also entitled to complain to the Office of the Australian Information Commissioner. You can contact the Office of the Australian Information Commissioner:
- by telephoning us
- by writing to – Director of Complaints, Office of the Australian Information Commissioner, GPO Box 5218, SYDNEY NSW 2001; by visiting www.oaic.gov.au.
CONTACT US
Please direct all requests to Destiny Custom Homes’ Privacy Officer by email at [email protected].