This section of the Privacy Policy provides definitions for specific terms used throughout the document.
The term “APPs” refers to the Australian Privacy Principles outlined in the Privacy Act 1988 (Cth).
“DCH” refers to Destiny Custom Homes, the trading name of Destiny Custom Homes Pty Ltd.
“We,” “us,” and “our” refer to Destiny Custom Homes Pty Ltd.
The “Website” refers to the website with the URL www.dchnsw.com.au.
“Personal Information” is defined in paragraph 3 of the Privacy Policy and includes Sensitive Information.
“Sensitive Information” refers to Personal Information related to an individual’s health, religion, racial or ethnic origin, or other specific aspects of an individual.
Finally, the “Spam Act” refers to the Spam Act 2003 (Cth), a law that regulates the sending of commercial electronic messages.
The purpose of these definitions is to provide clarity and ensure that the reader understands the terms used throughout the Privacy Policy.
Destiny Custom Homes Pty Ltd is a private limited company registered under the corporation act in NSW Australia. DCH may need to collect and use Personal Information about its clients and is committed to protecting their privacy and complying with applicable privacy laws.
The purpose of this Privacy Policy is to inform clients how the company will process their Personal Information and the measures it has put in place to ensure its protection.
By using the Website, receiving services from the company, or contracting with them, clients consent to the collection, use, disclosure, and transfer of their Personal Information as outlined in this Privacy Policy. This statement emphasizes the importance of client consent in the company’s data processing practices.
Destiny Custom Homes is bound by the Privacy Act and other relevant privacy laws in Australia. The policy outlines the principles by which the company collects, stores, uses and discloses Personal Information, as well as clients’ rights concerning their data.
Clients are advised to read the Privacy Policy carefully and contact the company with any queries they may have. By using the Website or engaging with Destiny Custom Homes, clients confirm that they have read and agree to be bound by the Privacy Policy.
DCH respects the rights and privacy of all individuals and is committed to complying with the Privacy Act 1988 (Cth) (the “Privacy Act”) and the Australian Privacy Principles (the “APPs”) and protecting the personal information DCH holds.
Personal Information is any information or opinion about an identified or reasonably identifiable individual, whether it is true or not, and whether it is recorded or not. It also explains that Sensitive Information includes specific categories of Personal Information, such as health information, religious beliefs, or criminal history.
The Privacy Policy clarifies that the term “Personal Information” will refer to both Personal Information and Sensitive Information in the document, but that DCH will not collect Sensitive Information unless it is required by law or the individual consents to its collection. This statement indicates the company’s commitment to protecting sensitive data and obtaining consent before collecting such information.
DCH collects Personal Information as defined by the Privacy Act, which includes any information or opinion about an identified individual, or a reasonably identifiable individual, whether the information is true or not and whether it is recorded in a material form or not. This may include your name, address, contact details, and any other information that can be used to identify you.
Subject to applicable law, we may collect your Personal Information in a variety of ways, which include:
It is correct that DCH may collect information through your use of the Website, including click stream data, which refers to the dates and times you access the Website, the domains from where you visited the Website, your activity on the Website and internet protocol addresses. The purpose of collecting this information is to analyse trends and statistics to improve the Website.
DCH may use cookies to collect click stream data, which is a text file sent by the Website to your browser and stored on your computer to identify your computer. If you disable cookies, some parts of the Website may not function properly or at all. DCH may also use web beacons, which are clear-pixel images that generate a notice of your visit to be sent to DCH.
If you choose not to provide the Personal Information that DCH requests from you, or you request to provide such information anonymously, DCH may not be able to provide the information or the services you requested. Where the Website usage information is de-identified data, the APPs do not apply.
DCH will only use the personal information it collects for the purposes for which it was collected or for purposes that are related and reasonably expected by the individual, or for purposes to which the individual has consented. This is in accordance with the Australian Privacy Principles under the Privacy Act. More specifically, your personal information may be used for the following purposes:
We also use cookies for marketing purposes. If you leave the Website to visit another website or perform a relevant keyword search, you may be served our ad.
You can remove any remarketing cookies by deleting your Internet browsing history and clearing your cookies. This can be done through your Internet browser’s tools/settings function.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the Website.
You can opt out of any Google cookies by visiting Google’s Ad Settings. Alternatively,
You can opt out of a third-party vendor’s use of cookies by visiting the Network Advertising Initiative opt-out page. Overall, cookies help us to provide you with a better experience, by enabling us to monitor which pages or assets you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
DCH may disclose personal information to individuals and organisations other than DCH. The organisations to which we may disclose personal information include:
When DCH discloses your personal information to a third party, it is important to note that your information will be handled by that third party according to their own privacy policy, which may be different from DCH’s privacy policy.
DCH will also take reasonable steps to ensure that any data service providers to whom they disclose personal information comply with the Privacy Act and the APPs. This means that DCH will only disclose personal information to service providers who have adequate privacy and security measures in place to protect the information.
If you choose not to provide the personal information requested by DCH, it may not be able to provide you with certain services, such as quoting or constructing your home, or the Website functionality may be limited. In some cases, DCH may not be able to fulfil its obligations to you or may be prevented from providing you with the requested products or services.
We will typically store electronic records of your Personal Information using cloud technology or by other electronic means. We do not store any Personal Information outside of Australia but may send Personal Information to third parties located outside of Australia as further detailed in this section. We may transfer your Personal Information to our service providers located in countries outside of Australia including Thailand and China. You consent to your Personal Information being disclosed outside of Australia, including in these locations. While DCH has privacy rules in place to protect your Personal Information, the overseas recipient may not be subject to privacy obligations or any principles similar to the Privacy Act or the APPs. We cannot always control how these overseas recipients handle the Personal Information that we disclose to them. If you have any concerns regarding the transfer of your Personal Information overseas, or if at any time you wish to withdraw your consent, you should contact our Privacy Officer. However, if you withdraw your consent, we may be unable to fulfil one of the above purposes for which we collect Personal Information.
DCH takes all reasonable steps to ensure that the Personal Information we hold is accurate, complete and up-to-date. We also take reasonable steps to protect your Personal Information from misuse, interference, loss, unauthorised access, modification or disclosure.
We implement a range of physical, electronic and managerial measures to ensure that your Personal Information is protected from unauthorised access or disclosure, including restricting access to personal information to those who need access to it for a legitimate purpose, such as providing services to you or performing our legal obligations.
We regularly review and update our security measures to ensure that they remain effective and appropriate.
If we no longer require your Personal Information for a particular purpose and are not required to retain it by law, we will take reasonable steps to destroy or de-identify it in a secure manner.
DCH takes reasonable steps to ensure that the Personal Information it collects, uses and discloses is accurate, complete and up-to-date. DCH relies on you to advise us of any changes to your Personal Information. You can do this by contacting us directly.
If DCH is satisfied that the Personal Information is inaccurate, incomplete or out-of-date, we will take reasonable steps to correct the information within a reasonable period of time. Where necessary and appropriate, DCH will also advise other parties to whom we have disclosed the information, of any corrections made.
We regularly review and update our security measures to ensure that they remain effective and appropriate.
If we no longer require your Personal Information for a particular purpose and are not required to retain it by law, we will take reasonable steps to destroy or de-identify it in a secure manner.
DCH takes reasonable steps to ensure that your personal information is protected from misuse, interference, loss, unauthorised access, modification or disclosure. We use a variety of physical and electronic security measures to protect the security of your personal information, including restricted access to our offices, secure storage facilities, firewalls, password-protected servers and encryption of sensitive data.
We also require our third-party service providers to implement appropriate security measures to protect any personal information that they may access or handle on our behalf.
However, it is important to note that no method of transmission or storage of information over the internet is completely secure, and DCH cannot guarantee the absolute security of your personal information. We will promptly notify you if we become aware of any security breach that may have compromised your personal information, in accordance with our obligations under the Notifiable Data Breaches scheme.
A data breach occurs when there is unauthorized access to or disclosure of personal information. DCH takes the protection of your personal information seriously and has measures in place to prevent data breaches. However, if a data breach does occur, DCH will comply with its obligations under the Notifiable Data Breaches scheme.
Under this scheme, if a data breach occurs and it is likely to result in serious harm to you or other affected individuals, DCH will notify the Office of the Australian Information Commissioner (OAIC) and affected individuals as soon as practicable after becoming aware of the breach.
DCH will take all reasonable steps to contain the breach and assess the risks associated with the breach. We will also take steps to prevent similar breaches from occurring in the future. If you have reason to believe that your personal information has been compromised or there has been unauthorized access to your personal information, please contact DCH immediately.
DCH may update this Privacy Policy at any time, and the updated version will be posted on the Website. If the updates involve material changes to how DCH collects, uses, or shares your Personal Information, DCH may notify you by email or mail. In most cases, if the updates are minor, your consent will not be required. However, if the updates affect a part of the policy that requires your explicit consent, DCH will inform you and obtain your consent before implementing the changes. By continuing to use the Website after any changes to this Privacy Policy, you agree to be bound by the updated terms.
DCH values your right to access and correct your personal information. You have the right to request access to your personal information held by DCH at any time.
DCH will provide you with access unless an exception applies under applicable privacy law. If an exception applies, DCH will advise you in writing of the reason for the refusal and how you may complain about the refusal.
If you notice any inaccuracies in your personal information or need to make a change or verify such information, you may contact DCH with a request to access your personal information, providing sufficient information to verify your identity. If your personal information has been previously disclosed to a third party, DCH will notify the relevant third parties of the correction.
If there is a reason for DCH not to provide you with any of your personal information, DCH will provide you with a written notice of the refusal, setting out the reasons (except to the extent it would be unreasonable or unlawful to do so), and advise you of the mechanisms available to complain about the refusal.
DCH reserves the right to charge an administrative fee to cover its reasonable costs for providing access to your personal information, subject to applicable law. DCH will endeavour to respond within a reasonable period, which is expected to be no more than 30 days.
If DCH does not agree that your personal information is inaccurate, at your request, DCH will attach a note stating that you disagree with the relevant material.
Finally, you may inform DCH if you withdraw any consents that you have previously provided to them.
If you have any concerns or complaints regarding DCH’s handling of your Personal Information, you can contact their Privacy Officer who will aim to resolve the issue and respond to your complaint in a reasonable time frame. If you are not satisfied with their response, you may also make a complaint to the Office of the Australian Information Commissioner (OAIC).
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